Refund Policy

01Test the real thing before you pay

The live demo on the home page is not a mock-up: it calls the production API and renders whatever comes back, including the empty state when nothing is in play. Endpoint documentation, request examples and the health probe are all public before checkout.

So the honest position is this — you are not buying blind, and a refund claim based on “the data was not what I expected” is one we would expect to talk through with you rather than settle automatically.

02The only cases we refund

We do not refund a change of mind, an unused plan, or a project that was shelved — access is provisioned the moment you pay and is yours to use for the whole period. The exceptions below are genuine failures on our side, and we make those right.

• • A working license key is not delivered within 24 hours of a confirmed payment.
• • You were sold a capability the product genuinely does not have — for example an endpoint or control shown on this site that does not exist.
• • You were charged twice, or charged incorrectly, through no fault of your own.
• • You upgraded, the higher quota was never applied to your key, and we could not fix it on request.

03When we do not refund

• • Change of mind after your key is active and working — cancel the subscription instead, and you are never billed again after the current period ends.
• • Your own application was rejected or removed by an app store, or your project was cancelled.
• • A third-party provider published wrong, late or corrected data. We normalise and deliver it; we do not author it.
• • Quota exhausted because of un-cached or looped requests in your integration — that is a billing fact, not a delivery failure.
• • Your server, key placement or network configuration blocked the calls.

Daily quotas and the 00:00 UTC reset are documented on the pricing and terms pages before checkout, and exceeding them returns an explicit error rather than a silent cut-off.

04Cancelling your subscription

Plans renew automatically each month through Lemon Squeezy. You can cancel at any time from the link in the receipt email Lemon Squeezy sends you, or by messaging us — cancelling stops all future charges and your key stays active until the end of the period you already paid for. There is no lock-in and no cancellation fee.

05How to ask, and what happens next

Email [email protected] (or WhatsApp +92 302 688 1965) with your license key or the payment reference, the plan, and one or two sentences on what went wrong. We reply with a decision within 2 business days.

In the rare case a refund is approved, it is sent back to the payment method you used at checkout (card or PayPal) within 5 to 10 business days. The quoted plan amount is returned in full; any processing fee charged by your card issuer or payment provider is set by them, not by us, and may not be recoverable.

06The goodwill clause

Where a claim falls in a grey area — a stalled launch, an integration fight, a quota you outgrew on day one — we would rather extend your key, move you to a different tier or credit the next month than argue about a policy. Say what you actually need. Most of these conversations end with a working product.